Night Shift

Check handover / logbook (from Afternoon shift)

Keep Front Desk clean and organized

Prepare Sikara Note & Other Revenue (Transport/Tour)

Check pending guest request

Check expected arrivals that have not arrived (if the voucher is still active and the guest has been contacted, mark as RUN ONL)

Update Guest Profile in system (passport, email & whatsapp number ready to update)

Record cash transactions correctly

Check card / online payment transactions

Keep receipts and supporting documents

Ensure all transactions are posted correctly

Check Transport transfer / transportation request (spreadsheet) & ready to post in GS PRO

Run the night audit process

Check Booking.com reservations (Reply Messenger)

Check Expedia reservations (Reply Messenger)

Check Email - Gmail & Outlook (Reply Messenger)

Ensure reservations are correctly mapped & Rate Bar

Prepare tomorrow's departure bills (PDF)

Prepare tomorrow's expected-arrival vouchers (PDF)

Update logbook

Update Guest Activity & Request transport for next day (spreadsheet)

List pending guest requests

Ensure all transactions are posted

Ensure Front Desk is clean and ready for next shift