Afternoon Shift

Check handover / logbook (from Morning shift)

Keep Front Desk clean and organized

Check pending guest request

Check expected arrivals that have not arrived yet (past 5 PM, please message the guest)

Send Welcome Message

Check Transport transfer / transportation request

Check Booking.com reservations (Reply Messenger)

Check Expedia reservations (Reply Messenger)

Check Email - Gmail & Outlook (Reply Messenger)

Ensure reservations are correctly mapped & Rate Bar

Update Guest Profile in system (passport, email & whatsapp number ready to update)

Record cash transactions correctly

Check card / online payment transactions

Keep receipts and supporting documents

Ensure all transactions are posted correctly

Update logbook

Update Guest Activity & Request transport for next day (spreadsheet)

List pending guest requests

Ensure all transactions are posted

Ensure Front Desk is clean and ready for next shift